Florida laws, Business Policies & Ethics

Gifted Hands Health Center is operated on a technical sense based on the Florida laws and strict principles. As the laws constantly change so will Gifted Hands policies. We make sure that we treat you fairly as much as possible. All policies here are stated as clear as possible. Using boundary appropriateness, ethics and more while operating during business hours. Everyone is open to receiving services with us as long as all laws and policies are followed without discrimination.  If you have any concerns about these please feel free to contact Angelina the main therapist of Gifted Hands. Thank you!

Intake forms and Liability/waiver forms

As per the new Florida Bill (197) of the Law, every client and patient must sign a waiver before each session to include the scheduled time of service when receiving services in our office. Also if it's your first appointment, you must complete our new client/patient intake forms so that we get to know you and your situation. If you are not cooperative with this law you will not be able to receive services from Gifted Hands. All forms and waivers are located here on our website and must be emailed back (Angelinabacon@yahoo.om) or can be filled out on paper the day of your session. All files are kept safe   

Sexual Inappropriateness

*There will be absolutely NO Sexual Acts, gestures, conversations etc. before, during nor after your massage session 

* Inappropriate touching of the therapist will be grounds for immediate discontinuation of services, the authorities may also be called and the full fee will be due for that session/service before the therapist leaves the premises. You will not be welcomed to receive services from Gifted Hands Health Center or its professionals in the future

*All therapist will be dressed in business appropriate attire and will carry themselves as such, not to entice anyone nor spark an inappropriate relationship  

Liabilities...

* Signing our waiver is very important, for every client/patient before every session

* We are not responsible or liable for any massage mishaps if you fail to communicate your full medical issues/conditions, histories, allergies as well as any medications currently taken on your intake forms. This includes the lotions, oils and cremes used during the session

* Everyone is reminded to remove all jewelry and valuables from their body. We are not responsible for repairing or replacing broken items during the session if you fail to take it off.

Booking & Cancellation Policies... Every one must book their desired session here on our website.

*Your booking will prompt you to put any major credit card or debit card on file to hold your desired date and time.

*This card will be charged if you do not cancel during the text confirmation, which is within 24-48 hours of your appointment time. After this time you will be charged 40% of your original fee.

*This card will also be used after services are rendered during check out, if desired.

*Should you have any further questions regarding this policy feel free to contact us.

Tardy/Late start sessions...

*If you are running behind for your massage appointment, you will lose that time and full payment is due at the end of your session. This includes but is not limited to, being stuck on a important phone call, getting in late (mobile location or office), taking a shower etc.

*However if the therapist is running behind, you will receive some sort of reasonable option that will be presented to you to make up for the inconvenience

Reasons for... Denial, Rescheduling or Cancellation of service{s}

 *Not obeying all policies set by Gifted Hands' owner and all Florida laws, can cause services to be disrupted, canceled, rescheduled or denied altogether with no future access to booking

*(VERY IMPORTANT) If you or someone in your household in the requested mobile location, are ill/sick with a basic cold, Flu, Virus, COVID etc. YOU CANNOT receive a massage yourself nor in that particular location unless you are completely clear of all symptoms a full week afterwards and the facility is sanitized. It is also helpful to have a doctors clearance before getting a massage. You must be out of the contagious stages of being sick. Everyone should be considerate of your therapist, their family(ies) and all other patients/clients that the therapist treats.

*The rule above will also apply to the therapist. If they are sick all sessions will be rescheduled or performed by a fill-in therapist until fully healed of any sicknesses and not in contagious stages.

 *The therapist will not tolerate rudeness, abuse nor disrespect at any time. We will not be treated as "The Help" while we are "Natural Healers". This also applies to others in the surrounding work area(s)

 *Your therapist will never be argumentative about fees nor the clearing of any medical conditions/sickness from your system. This could ruin your chances of receiving services or even getting rescheduled. All fees are set and will be higher for convenient travel services to your desired location

*For sanitary purposes, if you do not shower before your massage session or have clean-appropriate feet, the therapist will use necessary discretion on how he/she chooses to handle the situation

 Refunds for Services 

* We trust that your enjoy your service and feel signs of relief. For that reason we generally DON'T give refunds for any service/session. However if you prepay for a service it will the therapist discretion in working with you, in gifting or rescheduling your session for a better fitting date and time

Mobile/Travel Servicing Policies...

*As previously stated, If someone is ill in your home or office space, your session cannot take place there. Please consider the health of your therapist, his/her families and the other clients/patients that are seen daily.

* While Gifted Hands has the means to travel to your convenient location, we do so only in selected areas (cities and counties). Please call to verify if your location is within our coverage area

* If you are looking for mobile service you must enter your full address after scheduling your session. Please remember to notify your Man Gate Security Rep that I will be coming. 

*Also as previously stated, Fees are higher for mobile services and will be charged based upon the distance of travel/convenience

* If the location you're requesting massage services in, is not in a safe community etc., the massage session will automatically be canceled and a cancellation fee will be charged for that appointment if we have already arrived.

*Upon entering, each location (Residence, office, facility) it must be clean, have a clean scent, and has enough space for the therapist to move freely around the massage table/chair for performing the session

***No children or pets allowed On, Around nor Under the massage table/chair during your relaxation time. It will distract the therapist and they cannot guarantee their work

*Disrespect will not be tolerated neither will a unfit work space/area. Your therapist will leave immediately and the full session/service amount is due before leaving